- General functions
- Before the call
- Answering a call
The phone is ringing !
When you answer the phone, you pick up the phone
When you finish, you put down the phone or hang the phone up
call up your friend at the garage, let’s arrange an appointment
To begin a call, you start the call
When you finish, you end the call
When you want to make a call, you dial or call a number
We can call or dial numbers and but we can’t dial people
You are the caller, you make the call. The person you call is the receiver.
I’m calling him now
I’ll ring him (up) now
Can you call Johnny please, he’s expecting your call.
When you call, you do not speak first. The receiver must answer first.
Before the phone call / Emails
Can I call you sometime?
Can we schedule a call to discuss this?
I’ll call / ring/ phone you tomorrow
I’ll give you a phone/ring/call tomorrow
Answering a call
If the telephone is ringing, you need to pick up/ answer the call!
*Telephone is ringing*
Receiver can say:
In a meeting
*Phone starts ringing*
“Excuse me, I need to take this (call).”
(Receiver) Greeting + Company Name + Personal Name + Offer to help
(Caller) Greeting + Company Name + Personal Name + ask about health
(Receiver) Good morning, Nests Pharmacy, this is John Smith speaking, how can I help you today?
(Caller) Good morning/ hello, this is John Smith calling from XX Company, how are you today?
This is John
My name is John
I’m John from xxx
Note – from / AT:
Caller: This is John from Metropolitan
Receiver: Microsoft, this is John speaking
The caller is FROM. The receiver is AT the company, so they cannot say FROM.
The phone is ringing / phoning / circling (which is correct?)
[ call / pick / hang ] +up [ put ] +down
When you answer the phone, you _______ ______ the phone
When you finish, you ______ _____ the phone or _____ the phone _____
________ ____ your friend at the garage, let’s arrange an appointment
[ start / make/ end / call ]
To begin a call, you ______ the call
When you finish, you ______ the call
To ____ a call, you ____ a number or a person
verbs [ make / ring / end / answer / get / dial / call / ringing / phone / insert / slide / leave / take ]
Want to win big? _______ this number now!
Well, can we speak later? It’s 3pm, I need to ______ a call
To change the SIM card, insert a pin into the hole, pop out the tray then ______ it out
The phone is ______ (making a sound)
Can you _____ the phone please, it’s been ______ for ages
____ me tomorrow, I’m busy right now