1. General vocabulary
window/ aisle seat, Pick up, drop off, terminal, to arrive, to depart, arrivals, departures, flights, times, time of arrival / departure, board, screen, timetable, delayed, delays, cancelled, on time, boarding, gate, proceed
Counter Vs table Vs desk
A counter is to count money, in a bank or bar
A desk is for work
Make sure you know positions
2. The Check in
check in, checked in, drop off, the check in desk/ counter, ticket, boarding pass, to pack, luggage, passport, baggage, suitcase, clothes, canister, explosive, matches, sharp, liquids, plastic bag, more than/ less than 100 millilitres (ml), go through, go to
After arriving at departures, we need to (1)_________ -___ our bags but if we (2)_____ -___ online, then we just need to (3)_____ -____ our bags. Just show your (4)________ to the attendant and they won’t need to print out your (5)______-_____. They will ask you if you (6)________ your suitcase by yourself and if you are carrying any (7)_________ under 100ml, they need to go in a plastic bag.
Talking to the attendant
Welcome to British Airways, where are you flying to today?
Did you check in online?
Can I have the reference / booking number?
Have you booked your seats?
Would you like to upgrade?
Did you pack this suitcase yourself?
Did anybody ask you to pack something for them?
Are you taking something for someone?
Do you have any gas canisters? Like hair spray, for example.
Are you carrying any explosives?
Do you have any lighters or matches?
Any sharp objects?
Here’s your boarding pass.
Please proceed through security and go to gate 14.
Have a pleasant flight!
A. Greeting, ask about checking in online
B. Explain you didn’t
A. Ask for reference, passport
B. Present email
A. Ask about luggage
B. You have a suitcase and a small bag
A. Weigh the bag and ask about prohibited items
B. You have a bottle of drink
A. Explain the rules
B. Complain but comply
A. give gate information and boarding pass. Bid the passenger farewell
B. Give thanks and say goodbye
3. security check
empty, take off, put on, place, electronic devices, tray, pockets, coins, keys, metal objects, belt, hat, shoes, jackets and coats
While waiting in the queue, please _________ your coats and jackets. Please ________ your _________devices on the top of the ______. Could you please _____-___ your belt and _______ your pockets.
scan, through, in, out, to, take off/remove, pockets, step, stand, lift/ raise, arms, hands, legs, feet, empty, spread
Please ______ your boarding pass before your bag goes________ the scanner. Sir, we asked you to _________ any coins from your __________. Could you step over here please/ please come here. ______ your arms. Spread your _____.
to check, to examine, picked up, open, x-ray, scanner, bio scanner,
Please_____ into the scanner, put your hands up and do not move. The x-ray ______-____ something strange, can you explain to us what this is. It’s a game controller? Oh, ok… Can we _____ it? Can you please come with us…